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Customer Guarantee & Support

 

100% Snowmaking Satisfaction Guarantee

Please order with confidence. We guarantee that our Snowmakers will make real snow when the requirements of operation are completely followed. If you have any questions about our products, or our guarantee, please call us anytime during business hours. We will be happy to speak with you.

Warranty/Repair

The SNOPRO™, SG6 X-Stream™ and SG7 X-Stream™ snowmakers come with a 6 month warranty that the snowmaker(s) is/are free from defects in materials and workmanship.
If they prove otherwise, we will repair or replace them, at our option, without charge to the owner.
This warranty does not apply to damage caused by abuse, neglect, or failure to follow the instruction manual. 
All returns must have a return authorization number.

 

Pressure Washers and Air Compressors will be covered under warranty but are NON-REFUNDABLE purchases.

 

To send us your Snowmaker for warranty service or repair, please take the following steps:
1.        Call us to get a return authorization number.
2.        Package the product securely.  Include the RMA # on the package.
3.        Please insure your package and ship via UPS, DHL, or FED-EX.

Include your name, return address, and Return Merchandise Authorization number in the package.
SNOWatHOME | 84 Napco Drive #5| Terryville, CT 06786 | USA
ATTN: Warranty/Service RMA#____________

**We can not be responsible for lost or misdirected packages.

Return Policy

Non-Defective Merchandise:

If the return is older than 30 days, we CANNOT authorize a return under any circumstance. In the event that SNOWatHOME, LLC authorizes the return of merchandise the merchandise must be meet the following conditions to qualify for return acceptance: Returned within 30 days (no exceptions), in UNOPENED original packaging, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged, and in saleable condition, including, but not limited to: all hoses, connectors, parts, documentation and information. Prior to returning any merchandise, a Return Merchandise Authorization (RMA) must be obtained from SNOWatHOME, LLC. RMA’s are valid for 5 working days. Any non-defective merchandise returned is subject to a 15% restocking fee. Any merchandise returned in a non-resalable condition will be charged a 15% restocking fee plus any costs involved to bring the merchandise to a saleable condition. Merchandise returned without an RMA will be refused. All merchandise must be returned with freight prepaid and must be insured.

*Original shipping and handling fee will not be refunded.

 

All Nozzle Kits and Freight shipped items (Air Compressors, Pressure Washers / Pumps and Snowmaking Packages) are NON-REFUNDABLE Purchases.
Please make your purchase decision with this in mind.

Parts

Please contact us for spare parts.

Contact Us

You may contact us by phone 860-584-2991 during our office hours, Monday thru Friday 9:00am to 5:00pm EST. You may also email, or fill out our contact form at any time.



Ready to Buy?

Order your snowmaker online or call us at 860-584-2991

 
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