Customer Guarantee & Support
100% Snowmaking Satisfaction Guarantee
Please order with confidence. We guarantee that our SG6 and SG7 snowmakers will make real snow when the requirements of operation are completely followed. If you do not make snow, we will refund your money. If you have any questions about our products, or our guarantee, please call us anytime during business hours. We will be happy to speak with you.
Warranty/Repair
Our SG6 and SG7 snowmakers are proudly designed and manufactured by SNOWatHOME™.
The SG6 and SG7 snowmakers come with a 6 month warranty that the snowmaker(s) is/are free from defects in materials and workmanship.
If they prove otherwise, we will repair or replace them, at our option, without charge to the owner.
This warranty does not apply to damage caused by abuse, neglect, or failure to follow the instruction manual.
All returns must have a return authorization number.
Return Policy
To send us your Snowmaker for warranty service or repair, please take the following steps:
1. Call us to get a return authorization number.
2. Package the product securely. Include the RMA # on the package.
3. Shipping via UPS (your package is automatically insured up to $100):
**We can not be responsible for lost or misdirected packages. Please include your name, return address, and
Return Merchandise Authorization number in the package.
SNOWatHOME | 128 Blacks Road | Cheshire, CT 06410 | USA
ATTN: Warranty/Service RMA#____________
Parts
Please contact us for spare parts.
Contact Us
You may contact us by phone 1-800-957-7128 or 203-272-3999 during our office hours, Monday thru Friday 8:30am to 5:00pm EST. You may also email, or fill out our contact form at any time.